Answer the following questions to create a simple returns policy for your store.
WHAT can be returned?
Are all your products returnable or do some restrictions apply?
WHEN do items need to be returned by?
Set the time limit for returns.
WHERE do items need to be returned to?
Tell the customer where they need to return items to.
HOW do customers return items?
Tell the customer how to return items, what documentation they need etc.
SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?
CREDIT for returns?
Set how the customer is credited for the returned item.
Instore return option?
If you have brick and mortar locations, can customers return items there? Provide locations, directions, and hours of operation.
Do items need to be in original packaging for returns?